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STORE POLICY

1. Introduction

Welcome to The Inner Pace Project. We are committed to providing high-quality products and exceptional service while supporting mental health awareness. Please review our store policies below.

2. Ordering & Payment

  • We accept payments via credit/debit cards, PayPal, and other secure payment gateways.

  • Orders are processed immediately upon completion of payment.

  • Customers will receive a confirmation email with order details after purchase.

3. Shipping & Delivery

  • Our  standard shipping is as follows. Shipping times vary by location:

    • UK: 5-7 business days

    • EU: 7-10 business days

    • International: 10-14 business days

  • A tracking number will be provided once your order has shipped.

  • Shipping delays due to customs, weather, or other unforeseen circumstances are beyond our control.

4. Returns & Exchanges

  • We accept returns and exchanges within 14 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • To initiate a return, please contact us at [Your Email] with your order number and reason for return.

5. Refund Policy

  • Refunds will be processed within 7-10 business days after receiving the returned item.

  • Original shipping costs are non-refundable.

  • Refunds will be credited to the original payment method.

6. Cancellations & Order Changes

  • Orders can be canceled or modified within 24 hours of purchase.

  • After 24 hours, orders are processed and cannot be changed.

7. Product Quality & Defects

  • We stand behind our products. If you receive a damaged or defective item, please email us at [Your Email] with photos and your order number. We will arrange for a replacement or refund.

8. Privacy Policy

  • We value your privacy. Personal information is used only for processing orders and customer service.

  • We do not sell or share customer data with third parties.

9. Contact Us

If you have any questions or concerns, feel free to contact us at:
📧 Email: theinnerpaceproject@gmail.com
📍 Address: 20 Station Road, Whitley Bay. NE26 2DZ. 

By shopping with The Inner Pace Project, you agree to these policies. We appreciate your support and look forward to serving you!

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