FREQUENTLY ASKED QUESTIONS

General Questions

1. What is The Inner Pace Project?
The Inner Pace Project is a non-profit organization dedicated to promoting mental health awareness through movement, mindfulness, and community engagement. Our mission is to provide resources, events, and merchandise that support mental well-being.

2. How can I get involved?
You can get involved by joining our events, participating in our online community, purchasing from our store (where proceeds go to mental health initiatives), or simply spreading the word about mental health awareness.

3. Is The Inner Pace Project a registered Community Interest Company (CIC)?
Yes, The Inner Pace Project operates as a Community Interest Company (CIC), meaning our primary goal is to benefit the community rather than generate private profit. Any surplus funds are reinvested into mental health initiatives. Our Reg No. is

Orders & Shipping

4. Where do you ship to?
We currently ship within the UK, EU, and internationally. Shipping times vary depending on location.

5. How long does shipping take?

UK: 5-7 business days
EU: 7-10 business days
International: 10-14 business days
Tracking details will be provided once your order is shipped.

6. Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placing them. After this period, your order will be processed, and changes may not be possible. Contact us at TheInnerPaceProject@gmail.com as soon as possible if you need assistance.

Returns & Refunds

7. Do you accept returns?
Yes! We accept returns within 14 days of receiving your order, provided the items are unused and in original packaging.

8. How do I initiate a return?
To request a return, email us atTheInnerPaceProject@gmail.com with your order number and reason for return. Customers are responsible for return shipping costs unless the item is defective or incorrect.

9. When will I receive my refund?
Once we receive your returned item, refunds will be processed within 7-10 business days and credited back to your original payment method.

Products & Merchandise

10. What kind of products do you sell?
We offer a range of mental health-inspired merchandise, including apparel, accessories, and wellness tools. Every purchase helps fund our community initiatives.

11. Do you offer sustainable products?
Yes! We prioritise sustainability by using eco-friendly materials and print-on-demand services to reduce waste.

Community & Support

12. What mental health resources do you provide?
We provide free mental health resources, including self-help guides, expert-led articles, and a supportive online community. Visit our Resources Page for more information.

13. Can I suggest a resource or collaboration?
Absolutely! We love working with individuals and organisations that align with our mission. Email us at TheInnerPaceProject@gmail.com with your suggestions or partnership ideas.

14. How do I stay updated on events and news?
Follow us on Instagram, Facebook, and X for the latest updates, or sign up for our newsletter on our website.

Contact Us

Still have questions? Reach out to us at TheInnerPaceProject@gmail.com or visit our Contact Page for more information.

We're happy to help!